Analysis of Service Quality Using Servqual Model
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  • Anglický jazyk

Analysis of Service Quality Using Servqual Model

Autor: Ashok Kumar

This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as... Viac o knihe

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36.17 €

bežná cena: 41.10 €

O knihe

This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..

  • Vydavateľstvo: LAP LAMBERT Academic Publishing
  • Rok vydania: 2013
  • Formát: Paperback
  • Rozmer: 220 x 150 mm
  • Jazyk: Anglický jazyk
  • ISBN: 9783659405235

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