Anglický jazyk

Cloud Service Management and Governance

Vydavateľstvo: Lulu.com
Rok vydania: 2023
Formát: Paperback
Rozmer: 229 x 152 mm
Jazyk: Anglický jazyk
ISBN: 9781447850588

Na objednávku

27.99 €

bežná cena: 31.10 €

O knihe

Once an organisation adopts cloud computing, it quickly becomes apparent that the traditional approaches to IT Service Management processes will need to undergo drastic changes to integrate and run Bi-Modal IT Service Operations. This book is an alleyway to managing enterprise could services with a framework that consists of progressive Service Management practices to ensure practical, strategic, and modular methodology for the positive transformation of ITSM for cloud delivery models is followed. It illustrates how to optimise your current IT Service Management processes using modern service management frameworks, including ITIL 4, and IT4IT - from conceptual service blueprint to the most efficient service operations. It gives facile explanations of the cloud service management reference architecture, IT value streams and service models. It has very easy-to-understand process workflows with grand synthesis with enterprise service management and cloud operations management using Agile, DevOps, and Robotic Process Automation, with a value-based approach. Comprehensive features include: ¿ Cloud Service Management Framework. ¿ Transformation and Transition Planning actions for ITSM processes. ¿ Value stream workflows with detailed explanations for the incident, problem, change management and other processes. ¿ Detail KPIs for performance monitoring and continuous improvements. ¿ A full setup manual of smart cloud governance for a better decision-making process. ¿ Complete guide on setting up your Cloud Centre Of Excellence with defined roles and responsibilities. ¿ And many more never seen cloud capability-related facets to make your cloud service management successful and measurable.