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Anglický jazyk
Customer Service Is Just Foreplay
Autor: Brian Appleton
Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry.
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O knihe
Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry.
Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren't just "extras" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors.
Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally. In Customer Service Is Just Foreplay Jason will show you how to do the same.
- Vydavateľstvo: Cappleton, LLC
- Rok vydania: 2015
- Formát: Paperback
- Rozmer: 229 x 152 mm
- Jazyk: Anglický jazyk
- ISBN: 9780996222754
