Anglický jazyk

D-A-T-I-N-G Your Customer®

Vydavateľstvo: Open Books Press
Rok vydania: 2019
Formát: Paperback
Rozmer: 235 x 191 mm
Jazyk: Anglický jazyk
ISBN: 9781941799529

Na objednávku

23.58 €

bežná cena: 26.20 €

O knihe

Our global commercial environment is saturated with uncertainty and increasing doubt about our commitment to customers. With few exceptions, the creation of a Customer is a lost art . . . because no one cares. We no longer buy from companies based on loyalty. We buy from those where there is the least hassle-and the by-product is mediocrity.
Yet, through all the chaos the Customer endures, as they hope to discover respite from indifference to find someone who cares about this fragile relationship.
Focusing totally on the Customer creates a relationship much like dating. It uncovers levels of confidence, trust, satisfaction, and price stabilization. D-A-T-I-N-G Your Customer® is about the UNCOMMON: common sense.
Over the past few decades, James Feldman has become one of marketing and innovation's most provocative thinkers and speakers. He challenges businesses to shift how they think, not what they think. After all, "Nothing Changes, If Nothing Changes." It all about focusing on becoming a catalyst that ensures that Shift Happens!® D-A-T-I-N-G Your Customer® has six simple, pragmatic shifts for enlightened organizations:

DAZZLE your Customers

ANTICIPATE their needs

TREAT them the way you want to be treated

INNOVATE everything you do to acquire and retain Customers

NURTURE the relationship

GUARANTEE your Customers stay with you because of your GREAT service

Jim's spectrum of Customer experiences reminds companies to respect them as appreciating assets. Remember: Never Confuse Inconvenient with Impossible.

He continues to develop new applications for existing technology, works with enlightened organizations, and puts together a logical order while providing a toolbox to build relationships.