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Anglický jazyk
EMBRACING YOUR ACCESSIBILITY
Autor: Josée G. M. L. Berg
This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters,... Viac o knihe
Na objednávku
20.97 €
bežná cena: 23.30 €
O knihe
This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.
- Vydavateľstvo: Lulu.com
- Rok vydania: 2007
- Formát: Paperback
- Rozmer: 229 x 152 mm
- Jazyk: Anglický jazyk
- ISBN: 9781847286970
