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Anglický jazyk
Experience My Brand
Autor: Joe Tawfik
Author Joe Tawfik presents an assured collection of valuable insights in Experience My Brand that are based on his 25-plus years in senior management. His expertise as CEO of business services companies in particular underlies his assertion that to differentiate... Viac o knihe
Na objednávku
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O knihe
Author Joe Tawfik presents an assured collection of valuable insights in Experience My Brand that are based on his 25-plus years in senior management. His expertise as CEO of business services companies in particular underlies his assertion that to differentiate itself in the age of digital disruption, a company must make branded customer experience part of its corporate strategy. Rather than relegate customer experience management to any one department, such as marketing, it must become "embedded within a company's DNA."
You will learn through detailed analysis and real-world illustrations how to:
• Analyze, Design, and Measure Customer Experience
• Implement Superior Customer Experience Initiatives
• Consider how Customer Experience Will Change and Transform the Future
With its plentiful tables and figures to complement his text, Experience My Brand puts theory into practice in a way that will keep you alert and engaged. Experience My Brand's unique message makes it a must-have guide for senior managers and their teams who seek to strengthen this critical aspect of their businesses as well as anybody wanting to learn about this increasingly important field.
- Vydavateľstvo: Display of Power Publishing, Inc.
- Rok vydania: 2017
- Formát: Paperback
- Rozmer: 229 x 152 mm
- Jazyk: Anglický jazyk
- ISBN: 9781632991270
