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Anglický jazyk
Good Services
Autor: Lou Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the... Viac o knihe
Na objednávku
22.43 €
bežná cena: 24.92 €
O knihe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
- Vydavateľstvo: BIS Publishers bv
- Rok vydania: 2020
- Formát: Paperback
- Rozmer: 195 x 130 mm
- Jazyk: Anglický jazyk
- ISBN: 9789063695439
