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Nemecký jazyk
Handling Customer Disconfirmations
The service provider's decision process is seen from an information processing perspective. Based on individual and social psychology the author develops hypotheses about what happens in the service provider's mind within each process step.
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O knihe
The service provider's decision process is seen from an information processing perspective. Based on individual and social psychology the author develops hypotheses about what happens in the service provider's mind within each process step.
- Vydavateľstvo: Deutscher Universitätsverlag
- Rok vydania: 1996
- Formát: Paperback
- Rozmer: 210 x 148 mm
- Jazyk: Nemecký jazyk
- ISBN: 9783824463336
Anglický jazyk 
