How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get

Anglický jazyk

How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get

Vydavateľstvo: Ross Blake Associates, Inc.
Rok vydania: 2011
Formát: Hardback
Rozmer: 286 x 221 mm
Jazyk: Anglický jazyk
ISBN: 9780967613314

Na objednávku

21.51 €

bežná cena: 23.90 €

O knihe

A how-to-manual for supervisors, managers, and HR professionals of easy-to-learn performance feedback skills typically not found in other resources. Detailed skills include the following. Giving employees feedback to correct everyday situations, such as not following procedures, surfing the internet during work hours, or spreading negative gossip, etc. Using the core feedback skill necessary for all types of performance appraisal. Giving feedback the way employees want to receive it so they're more likely to cooperate. Resolving employee resistance to feedback. Creating feedback agreements with employees in advance to avoid arguments. Resolving situations where employees agree to improve their performance and don't. Practical skills based on input and results from thousands of seminar participants and their direct reports, not theories. Managers will improve employee performance and develop far more collaborative and productive work relationships with their employees using these skills. Author Ross Blake is a senior level trainer, a consultant, and speaker. For over 20 years, through seminars, coaching, and consulting projects, he's helped thousands of team leaders, supervisors, managers, HR professionals, and business owners improve their feedback and communication skills in order to improve employee performance and manager-employee work relationships. His clients include Fortune 500 and small to mid-size organizations.