• Anglický jazyk

Intercultural Service Encounters

Autor: Piyush Sharma

This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication... Viac o knihe

Na objednávku

54.44 €

bežná cena: 60.49 €

O knihe

This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.

  • Vydavateľstvo: Springer International Publishing
  • Rok vydania: 2018
  • Formát: Hardback
  • Rozmer: 216 x 153 mm
  • Jazyk: Anglický jazyk
  • ISBN: 9783319919409

Generuje redakčný systém BUXUS CMS spoločnosti ui42.