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Anglický jazyk
Making Customer Satisfaction Happen
Autor: R. M. McNealy
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Viac o kniheNa objednávku
98.99 €
bežná cena: 109.99 €
O knihe
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
- Vydavateľstvo: Springer Netherlands
- Rok vydania: 1996
- Formát: Paperback
- Rozmer: 235 x 155 mm
- Jazyk: Anglický jazyk
- ISBN: 9780412786303
Nemecký jazyk 
