Measuring Customer Experience
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  • Anglický jazyk

Measuring Customer Experience

Autor: Philipp Klaus

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how... Viac o knihe

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44.54 €

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O knihe

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

  • Vydavateľstvo: Springer-Verlag GmbH
  • Rok vydania: 2014
  • Formát: Hardback
  • Rozmer: 222 x 145 mm
  • Jazyk: Anglický jazyk
  • ISBN: 9781137375452

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