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Anglický jazyk
Service Quality
Autor: Benjamin Owusu Edwin
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect... Viac o knihe
Na objednávku
42.48 €
bežná cena: 47.20 €
O knihe
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment -lashing out at those that don't. Take heart: Old-fashioned customer service is what you need to build the kind loyal customer base that allows you to survive-and thrive. This book spells out strategies for success.
- Vydavateľstvo: Scholars' Press
- Rok vydania: 2017
- Formát: Paperback
- Rozmer: 220 x 150 mm
- Jazyk: Anglický jazyk
- ISBN: 9783639715637
