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Anglický jazyk
Service Quality of Higher Education in Palestine
Autor: Aida Koni
This Book assess the service quality gaps at two universities in Palestine. The study employs the SERVQUAL model to gauge the difference between undergraduate students' expectations and perceptions utilizing the disconfirmation theory which is grounded in... Viac o knihe
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O knihe
This Book assess the service quality gaps at two universities in Palestine. The study employs the SERVQUAL model to gauge the difference between undergraduate students' expectations and perceptions utilizing the disconfirmation theory which is grounded in the satisfaction literature. The study further examines undergraduate students' loyalty intentions and overall satisfaction. The Book is pioneer in terms of originality of the scope and instrument used.
- Vydavateľstvo: LAP LAMBERT Academic Publishing
- Rok vydania: 2013
- Formát: Paperback
- Rozmer: 220 x 150 mm
- Jazyk: Anglický jazyk
- ISBN: 9783659461316
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