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Anglický jazyk
The Broken Link
Autor: Erik P. Feldmanis
The broken Link in Customer Service. Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business". Knowledge is power, and this is a two-way street. The more informed the organization... Viac o knihe
Na objednávku
21.15 €
bežná cena: 23.50 €
O knihe
The broken Link in Customer Service. Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business". Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization. This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion and developing of solutions to real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.
- Vydavateľstvo: Erik P. Feldmanis
- Rok vydania: 2020
- Formát: Paperback
- Rozmer: 203 x 127 mm
- Jazyk: Anglický jazyk
- ISBN: 9781393111757
