- Anglický jazyk
The Customer Service Survival Kit
Autor: Richard Gallagher
The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science,... Viac o knihe
Na objednávku
19.44 €
bežná cena: 21.60 €
O knihe
The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises.
- Vydavateľstvo: AMACOM
- Rok vydania: 2013
- Formát: Paperback
- Rozmer: 229 x 152 mm
- Jazyk: Anglický jazyk
- ISBN: 9780814431832