THE HEALTH SERVICES EXECUTIVE

The Health Services Executive (HSE(TM)): Tools for Leading Long-Term Care and Senior Living
Organizations serves as a contemporary and comprehensive resource that addresses each of the core
professional domains of practice and leadership essentials for long-term care administration students
and professionals. With sections dedicated to postacute care settings, operations, leadership, and
management, this textbook covers information pertinent to the spectrum of senior living service lines-from
inpatient rehab facilities, long-term acute care hospitals, nursing homes, assisted living, and residential care
communities to home- and community-based services. It is a practical reference for both undergraduate
and graduate students preparing to enter the field of long-term care administration and leadership, as well
as professionals transitioning to another line of postacute service.
The textbook begins with a thorough history of the field, including the development of senior services in the
United States. Section I then describes the components of customer care, supports, and services before
transitioning into Section II, which addresses operations, including the core practice domains of effectively
managing human resources, finances, and the environment. Section III offers a framework for leadership,
covering strategic thinking and innovation, marketing and public relations, critical thinking and operation
practice, customer service, and personal development. Case problems, discussion questions, leadership
roles, high-impact practices, key points, and National Association of Long Term Care Administrator Boards
(NAB) domain competencies conclude each chapter. Written by two highly experienced long-term care
administrators, this textbook is intended for those preparing for the examinations administered by the
NAB for the HSE(TM) qualification or licensure for individual lines of service, such as for Nursing Home
Administration (NHA), Residential Care and Assisted Living (RC/AL), and Home- and Community-Based
Services (HCBS).