The Little Customer Service Book

Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?


What was it about the first person? What did they do?


That's the subject of The Little Customer Service Handbook. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of experience into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.


Here's what business leaders are saying:


I loved this Customer Service Guide! I am in the healthcare industry and service is what we are all about. It is so important to always put our patients needs first. I feel like common sense is just not common anymore. This guide is so spot on, and written in a way that anyone can pick up vital tips to up their game quickly and easily. It is a great employee training guide, and could really help someone become a very valuable employee. I give it 5 stars!
Marina Shea,CEO & Co-Founder of Our Best Life, Inc., Dental Practice Management Experts


The Little Customer Service Book is a refreshing read for anyone in customer service. It will provide knowledge for new hires that would
otherwise have to be earned through years of experience, and it also serves as a helpful refresher for those with more experience.
--Mike Ewald, President, Advanced Avionics, Inc.


This is a VERY impressive book! If you take an honest look at life, you'll find that the world revolves around customer service--good or bad. Grassi's The Little Customer Service Book is not only essential for staff, it's an awesome guide for anyone who wants to be successful in life.
--Peter Mead, CEO Effective Message, a strategic marketing company


The content of the book is right on the money. It's written in a casual, direct style with wonderful illustrations that actually help convey each message. The personal stories and anecdotes add a great deal. I will recommend it to all my clients.
--Jeremy deValk, President, LilyPad