The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Anglický jazyk

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Vydavateľstvo: Springer International Publishing
Rok vydania: 2019
Formát: Hardback
Rozmer: 241 x 160 mm
Jazyk: Anglický jazyk
ISBN: 9783030248222

Na objednávku

148.49 €

bežná cena: 164.99 €

O knihe

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.