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Anglický jazyk
Total Quality Management in Information Services
Autor: Guy St. Clair
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services... Viac o knihe
Na objednávku
98.96 €
bežná cena: 109.95 €
O knihe
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index
- Vydavateľstvo: De Gruyter Saur
- Rok vydania: 1997
- Formát: Hardback
- Rozmer: 236 x 160 mm
- Jazyk: Anglický jazyk
- ISBN: 9783598243684
