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Anglický jazyk
Values-based Service for Sustainable Business
Autor: Bo Edvardsson
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
Viac o kniheNa objednávku
76.86 €
bežná cena: 85.40 €
O knihe
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
- Vydavateľstvo: Routledge
- Rok vydania: 2011
- Formát: Paperback
- Rozmer: 216 x 140 mm
- Jazyk: Anglický jazyk
- ISBN: 9780415620390
