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Anglický jazyk
Big Book of Customer Service Training Games
Autor: Rôzni autori (editori)
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants,... Viac o knihe
Na objednávku, dodanie 2-4 týždne
18.14 €
bežná cena: 20.61 €
O knihe
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
- Vydavateľstvo: McGraw Hill Education,
- Rok vydania: 2006
- Jazyk: Anglický jazyk
- ISBN: 9780077114763
