- Anglický jazyk
Bodin, M: Maximizing Call Center Performance
Autor: Madeline Bodin
The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, but many solutions that take into account the nuances of customer expectations, corporate policies, and budgets.
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O knihe
The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, but many solutions that take into account the nuances of customer expectations, corporate policies, and budgets.
- Vydavateľstvo: CRC Press
- Rok vydania: 1999
- Formát: Paperback
- Rozmer: 229 x 152 mm
- Jazyk: Anglický jazyk
- ISBN: 9781578200269