• Anglický jazyk

Bodin, M: Maximizing Call Center Performance

Autor: Madeline Bodin

The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, but many solutions that take into account the nuances of customer expectations, corporate policies, and budgets.

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O knihe

The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, but many solutions that take into account the nuances of customer expectations, corporate policies, and budgets.

  • Vydavateľstvo: CRC Press
  • Rok vydania: 1999
  • Formát: Paperback
  • Rozmer: 229 x 152 mm
  • Jazyk: Anglický jazyk
  • ISBN: 9781578200269

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