• Anglický jazyk

Customer Service Excellence

Autor: Catherine Mattiske

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.

Customer Service Excellence combines self-study... Viac o knihe

Na objednávku, dodanie 2-4 týždne

25.65 €

bežná cena: 28.50 €

O knihe

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.

Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.

In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price.

In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.

The book includes free downloadable job aids and tools.

  • Vydavateľstvo: TPC - The Performance Company
  • Rok vydania: 2014
  • Formát: Paperback
  • Rozmer: 216 x 140 mm
  • Jazyk: Anglický jazyk
  • ISBN: 9781921547270

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