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Anglický jazyk
Dawson, K: Call Center Savvy
Autor: Keith Dawson
A call center is not just the technology, the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help a smart call center manager create long-term success. It explores how the call... Viac o knihe
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O knihe
A call center is not just the technology, the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help a smart call center manager create long-term success. It explores how the call center works, and how it fits into a larger business strategy; how new technologies will affect operations; the role of the Internet; the effect of international expansion; and what the future holds.
- Vydavateľstvo: CRC Press
- Rok vydania: 1999
- Formát: Paperback
- Rozmer: 229 x 152 mm
- Jazyk: Anglický jazyk
- ISBN: 9781578200504
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