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Anglický jazyk
Dealing With Difficult People
Autor: Rhonda Scharf
Whether you have to handle a customer who shouts at you for doing your job, or a team member who takes credit for your ideas, this book will show you ways to stop falling victim to those difficult people who make life miserable for the rest of us. Rhonda... Viac o knihe
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15.66 €
bežná cena: 17.40 €
O knihe
Whether you have to handle a customer who shouts at you for doing your job, or a team member who takes credit for your ideas, this book will show you ways to stop falling victim to those difficult people who make life miserable for the rest of us. Rhonda Scharf is a professional speaker, trainer and author who (sadly) has quite a bit of experience dealing with difficult people. She shares her experience, skills and techniques in a real-life way that is immediately applicable for all. This book isn't about theory; it's about straightforward solutions that will work for you now! Rhonda has been teaching workshops on Dealing with Difficult People and Confrontation Skills to companies worldwide since 1993.
- Vydavateľstvo: Rhonda Scharf
- Rok vydania: 2014
- Formát: Paperback
- Rozmer: 203 x 127 mm
- Jazyk: Anglický jazyk
- ISBN: 9780968462621
