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Anglický jazyk
Effect Of Electronic Queue Management System On Customer Satisfaction
Autor: Nicholas Okello
Queue management within the commercial banks has been a challenge for a long time. This is mainly due to few number of banking halls and the limited capacity of the front office staff to serve the customers. Banks in Kenya are increasingly rolling out the... Viac o knihe
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O knihe
Queue management within the commercial banks has been a challenge for a long time. This is mainly due to few number of banking halls and the limited capacity of the front office staff to serve the customers. Banks in Kenya are increasingly rolling out the Electronic Queue Management System (EQMS) to assist with an orderly queuing process. This paper explores the effect of capacity management, waiting time experience and automation of queuing process on customer satisfaction in commercial banks in Kenya.
- Vydavateľstvo: LAP LAMBERT Academic Publishing
- Rok vydania: 2019
- Formát: Paperback
- Rozmer: 220 x 150 mm
- Jazyk: Anglický jazyk
- ISBN: 9786200462909
