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Anglický jazyk
Engaged Employees Make Happy Guests
Autor: Sukhmeet Kaur
"If you look after your staff, they will look after the customers who in turn will look after your business" - Leonard (2009) The present research study scrutinizes the factors affects employee engagement in today's challenging and dynamic scenario of workplace... Viac o knihe
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O knihe
"If you look after your staff, they will look after the customers who in turn will look after your business" - Leonard (2009) The present research study scrutinizes the factors affects employee engagement in today's challenging and dynamic scenario of workplace and its business outcomes such as customer satisfaction. The hospitality industry is no exception. This industry works around-the-clock for higher performances and customer satisfaction. Specially, the book focuses on four prominent concepts in hospitality industry of India.
- Vydavateľstvo: LAP LAMBERT Academic Publishing
- Rok vydania: 2019
- Formát: Paperback
- Rozmer: 220 x 150 mm
- Jazyk: Anglický jazyk
- ISBN: 9786202072267
