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Anglický jazyk
How to Say it
Autor: Jack Griffin
A guide to effectively communicating with customers to create lasting-and repeat-business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies... Viac o knihe
Na objednávku, dodanie 2-4 týždne
22.68 €
bežná cena: 25.20 €
O knihe
A guide to effectively communicating with customers to create lasting-and repeat-business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:
- Speak the language of Yes by asking the right questions
- Get referrals through established customers
- Offer value through solutions, satisfaction, and trust
- Anticipate and preempt objections
- Own a problem by owning the solution
- Vydavateľstvo: Penguin Publishing Group
- Rok vydania: 2013
- Formát: Paperback
- Rozmer: 235 x 156 mm
- Jazyk: Anglický jazyk
- ISBN: 9780735205253
