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Anglický jazyk
Human Resource Management and Service Quality
Autor: Pijush Bhattacharjee
This book enlightens the extremely emerging subject "Human Resource Management and Service Quality". The book consists of human resource management- objectives, challenges, decision making process, tasks; features- motivation, commitment, roles, effort,... Viac o knihe
Na objednávku, dodanie 2-4 týždne
57.33 €
bežná cena: 63.70 €
O knihe
This book enlightens the extremely emerging subject "Human Resource Management and Service Quality". The book consists of human resource management- objectives, challenges, decision making process, tasks; features- motivation, commitment, roles, effort, reward, performance, job satisfaction, behaviour, commitment, competency, concentration and meditation; organizational function and development; HR planning- activities, process, mathematical analysis, employment costs; job criteria- analysis, description, specification, evaluation; recruitment- criteria, selection procedure, interviews; job happenings- placement, induction, promotion, transfer, demotion, separation, retirement, resignation, suspension, discharge, dismissal, retrenchment, lay-off, strike, lockout, outplacement, outsourcing, disciplinary procedure, closure; corporate planning; training and development; career management; communication; duties-responsibilities of HR managers- functions, strategic management, reputation management, scientific inventions and universal rules, total quality management and kaizen; service quality- idea, evolution, dimensions or attributes, SERVQUAL and SERVPERF, minimum attributes.
- Vydavateľstvo: LAP LAMBERT Academic Publishing
- Rok vydania: 2019
- Formát: Paperback
- Rozmer: 220 x 150 mm
- Jazyk: Anglický jazyk
- ISBN: 9786139455812
