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Anglický jazyk
Service
Autor: Michael J. Astorino
If you were to rate service on a scale of one to five, where five is "consistently exceptional" and one is "not-so-good," how would you rate the service at your organization? Even though the service sector dominates the United States economy, surveys indicate... Viac o knihe
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O knihe
If you were to rate service on a scale of one to five, where five is "consistently exceptional" and one is "not-so-good," how would you rate the service at your organization? Even though the service sector dominates the United States economy, surveys indicate that customer satisfaction is at an all-time low, which means organizations can stand out by providing better service. Michael J. Astorino, who operated a high-end dry cleaning and upholstery cleaning business in Fairfield County, Connecticut for thirty years, explores how to bolster customer service and company culture in this business guide. Learn how to: ¿ train employees when they have different schedules and work in different locations; ¿ help give employees service concepts that they can apply ¿ improve the culture of service within your organization; ¿ hone your skills as the leader of a business; ¿ make your business stand out from competitors. The author emphasizes these concepts not only lead to sales but employee retention and an overall positive work environment. . He also shares how as a practicing Catholic, he ignited his faith and found more meaning at work by focusing on providing excellent service to staff as well as customers.
- Vydavateľstvo: Westbow Press
- Rok vydania: 2024
- Formát: Paperback
- Rozmer: 216 x 140 mm
- Jazyk: Anglický jazyk
- ISBN: 9798385031863
