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Anglický jazyk
Service quality from the guest's view
Autor: Frank Höchsmann
Dear Readers,
We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest¿s point of view. Our practical checklists with more...
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O knihe
Dear Readers,
We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest¿s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
- Vydavateľstvo: BoD - Books on Demand
- Rok vydania: 2014
- Formát: Paperback
- Rozmer: 210 x 148 mm
- Jazyk: Anglický jazyk
- ISBN: 9783734735370
