• Anglický jazyk

Spin the Bottle Service

Autor: Kirsten Moxness

Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments... Viac o knihe

Na objednávku, dodanie 2-4 týždne

27.18 €

bežná cena: 30.20 €

O knihe

Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service?
Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including:Making genuine gratitude a natural and contagious habit
Respecting upgrades and freebies, and handling necessary downgrades
Encouraging supportive teams and empowering each employee to provide exceptional experiences
Taking a compassionate and proactive approach to safety and crisis management and resolving problems


Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.

  • Vydavateľstvo: How2Conquer
  • Rok vydania: 2021
  • Formát: Paperback
  • Rozmer: 229 x 152 mm
  • Jazyk: Anglický jazyk
  • ISBN: 9781945783111

Generuje redakčný systém BUXUS CMS spoločnosti ui42.