Strategic Management of Services in the Arab Gulf States

Frontmatter -- Foreword / Abell, Derek F. -- Preface / Kassem, M. Sami / Habib, Ghazi M. -- Table of Contents -- Case Information Matrix -- Part I: Background -- Chapter 1: Introduction / Kassem, ¿. Sami -- Chapter 2: Understanding the Business Environment / Kassem, M. Sami -- Chapter 3: Distinctive Aspects of Services in the Arab Gulf States / Habib, Ghazi M. -- Part II: Industry Notes and Company Cases -- Chapter 4: The Airline Industry. 4.1 A Note on the Arab Airline Industry / Kassem, M. Sami -- Chapter 4: The Airline Industry. 4.2 Saudi Arabian Airlines (Saudia) / Kassem, ¿. Sami / Habib, Ghazi M. -- Chapter 4: The Airline Industry. 4.3 Kuwait Airways Corporation (KAC) / Kassem, M. Sami / Habib, Ghazi M. -- Chapter 4: The Airline Industry. 4.4 Gulf Air (GF) / Kassem, M. Sami / Habib, Ghazi M. -- Chapter 4: The Airline Industry. 4.5 Alia: The Royal Jordanian Airline - The First Twenty Years / Kassem, M. Sami -- Chapter 5: Banking Industry. 5.1 A Note on the Banking Industry / Habib, Ghazi M. -- Chapter 5: Banking Industry. 5.2 National Commercial Bank (NCB) / Habib, Ghazi M. -- Chapter 5: Banking Industry. 5.3 Saudi American Bank (SAMBA) / Habib, Ghazi M. -- Chapter 5: Banking Industry. 5.4 Saudi French Bank (BSF) / Al Madhi, Mohamed S. / Kassem, M. Sami -- Chapter 5: Banking Industry. 5.5 Gulf International Bank (GIB) / Abdulrahman, Anwar Yousif -- Chapter 5: Banking Industry. 5.6 "Bank Arabia" Computer Services / Kassem, M. Sami / Dashkouni, Yousef -- Chapter 6: Lodging Industry. 6.1 A Note on the Lodging Industry / Habib, Ghazi M. -- Chapter 6: Lodging Industry. 6.2 The Gulf Meridien (GM) / Al-Saud, Abdulaziz bin Salman -- Chapter 6: Lodging Industry. 6.3 Al Gosaibi Hotel / Kassem, M. Sami -- Chapter 6: Lodging Industry. 6.4 Al-Hamra Hotel / Al Betairi, Eman / Habib, Ghazi M. -- Chapter 7: Health Care Industry. 7.1 A Note on the Health Care Industry / Kassem, M. Sami -- Chapter 7: Health Care Industry. 7.2 Al-Mana General Hospital / Kassem, M. Sami -- Chapter 7: Health Care Industry. 7.3 Abdulla Fouad Hospital (AFH) / Al Otaibi, Haman / Kassem, M. Sami -- Chapter 7: Health Care Industry. 7.4 Green Crescent Health Services Clinic (GC) / Kassem, ¿. Sami -- Chapter 8: Strategic Management in Different Industries. 8.1 Saudi Consulting House (SCH) / Habib, Ghazi M. -- Chapter 8: Strategic Management in Different Industries. 8.2 Saudi Arabian International School (SAIS) - "The Dhahran Academy" / Nosler, Gary / Kassem, ¿. Sami -- Chapter 8: Strategic Management in Different Industries. 8.3 "Alpha Data Soft" (ADS) / Al-Sharif, Abdullah / Kassem, M. Sami -- Part III: Summary and Conclusions -- Chapter 9: Strategic Management: Arabian Style / Kassem, M. Sami -- Appendix A: A Guide to The Case Method -- Appendix ¿: Questions for Discussion and Teaching Notes -- Appendix C: Major GCC Currencies and Their Exchange Rates as of 11/11/1987 -- Appendix D: List of Abbreviations -- About the Authors -- Backmatter