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Anglický jazyk
The Customer Service Your Customers Expect
Autor: Brenda Robinson
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive,... Viac o knihe
Na objednávku, dodanie 2-4 týždne
9.59 €
bežná cena: 10.90 €
O knihe
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
- Vydavateľstvo: Trafford Publishing
- Rok vydania: 2020
- Formát: Paperback
- Rozmer: 216 x 140 mm
- Jazyk: Anglický jazyk
- ISBN: 9781490798981
