The Influence of Culture and Personality on Customer Satisfaction
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  • Anglický jazyk

The Influence of Culture and Personality on Customer Satisfaction

Autor: Franziska Krüger

Franziska Krüger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural... Viac o knihe

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O knihe

Franziska Krüger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural dimensions and the Big Five personality traits on the models' variables. As a result, the studies confirm that both models can be used to explain customer satisfaction and its determinants across national borders and cultures.

  • Vydavateľstvo: Springer Fachmedien Wiesbaden
  • Rok vydania: 2016
  • Formát: Paperback
  • Rozmer: 210 x 148 mm
  • Jazyk: Anglický jazyk
  • ISBN: 9783658125561

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