The Master, A Service Designer's Handbook Volume III
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  • Anglický jazyk

The Master, A Service Designer's Handbook Volume III

Autor: Steven J. Slater

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping,... Viac o knihe

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49.41 €

bežná cena: 54.90 €

O knihe

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

  • Vydavateľstvo: Indy Pub
  • Rok vydania: 2021
  • Formát: Paperback
  • Rozmer: 280 x 216 mm
  • Jazyk: Anglický jazyk
  • ISBN: 9781087951997

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