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Anglický jazyk
The Practical Guide To World-Class IT Service Management
Autor: Kevin J Smith
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM!
This guide contains 6 Core and 12 World-Class processes each...
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O knihe
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM!
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including:
.A Brief History of IT Service Management
.Understanding ITIL, COBIT, and ISO
.The Consumerization of IT
.Making Sense of Cloud and On-Premise
.Enterprise Service Management
.A Culture of Excellence
.An Approach to Leverage Technology
.The Exploration of Service Automation
The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
- Vydavateľstvo: The Anima Group
- Rok vydania: 2017
- Formát: Hardback
- Rozmer: 235 x 157 mm
- Jazyk: Anglický jazyk
- ISBN: 9780578188980
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