Von der richtigen Beschwerdeannahme zur Prozessoptimierung

Nemecký jazyk

Von der richtigen Beschwerdeannahme zur Prozessoptimierung

Vydavateľstvo: GRIN Verlag
Rok vydania: 2012
Formát: Paperback
Rozmer: 210 x 148 mm
Jazyk: Nemecký jazyk
ISBN: 9783656208532

Na objednávku, dodanie 2-4 týždne

25.92 €

bežná cena: 28.80 €

O knihe

Bachelorarbeit aus dem Jahr 2011 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 2, Fachhochschule Vorarlberg GmbH , Sprache: Deutsch, Abstract: The present bachelor thesis is called: "From the correct handling of complaints to
process optimisation". The bachelor thesis is about an insurance company which
launches a complaint management system to optimize their processes. Complaints
are very valuable for companies. The complaint management shows in which cases
the customers are unsatisfied with the insurance company. The assessment of
causes is the next step. If the reasons for the dissatisfaction are analyzed, the
company is able to start the elimination of the reasons with different methods. One of
these methods is the complete process optimisation. Processes are very important
for companies. They can save money and a lot of time if they introduce effective
processes. Another reason is that the employees need an instruction for their work.
The bachelor thesis points out the reasons for the dissatisfaction of the customers
from the company and shows the way how to solve these problems through process
optimisation.